The problem

Manual financial processes were creating unnecessary back-and-forth

Before Bujeti, Scrella managed its expenses and approval flows manually. Fund requests had to move through different people and channels, creating additional work for employees and the finance team.

For the Customer Experience team, even requests related to customer claims could involve writing requests on paper and taking them through separate approval steps before payment could be processed.

This created unnecessary back-and-forth around financial requests and made the approval process slower than it needed to be.

“Previously, we were managing our finances and tracking our expense flow and approval flows manually. So what it’s like now is that we use Bujeti and this has saved us much time.”

— Helen Esso, Accountant, Scrella

The solution

One platform for requests, approvals and payments

Scrella uses Bujeti to bring its expense and approval workflows into one place.

Employees can raise requests directly on Bujeti and attach supporting invoices or documents. Approvers can review the request, check the attached information, ask questions or request additional information before approving or declining it.

Once approved, the accountant can process the payment.

This replaced the previous process of moving requests through separate manual steps and reduced the back-and-forth between employees, approvers and finance.

For Scrella's Customer Experience team, the streamlined workflow also helps the company move payments to repair vendors more quickly when processing customer claims.

“With Bujeti, this is streamlined, and it makes the work faster because everything is done in one place.”

— Helen Esso, Accountant, Scrella

The results

Less back-and-forth. Faster financial workflows.

• Less back-and-forth around expense approvals

• Faster fund requests through a structured digital workflow

• One place for requests, invoices, approvals and payments

• Faster payment processing for repair vendors

• Less manual work for employees and the finance team

• More time saved across day-to-day financial operations

The strongest evidence here is actually the customer's description of the workflow:

“A requestor can come on the platform, raise his request, attach his invoice, and the MD checks the request and approves it, before the accountant now processes the payment.”

— Helen Esso, Accountant, Scrella

And Aransiola gives us the customer-impact connection:

“With Bujeti in operation of our expenses, it helps us to actually fast-track the payment of our repair vendors across Lagos and all over Nigeria.”

— Aransiola Ibukun, Customer Experience Manager, Scrella

Why it matters

For Scrella, the value of Bujeti goes beyond tracking expenses. It removes the manual steps and back-and-forth that can slow down everyday financial decisions.

Employees can raise requests, approvers can review them, and finance can process approved payments from one platform. That means less time spent chasing approvals and more time spent getting work done.

For a business where customer claims need to be resolved quickly, faster financial workflows also help Scrella move payments to repair vendors without unnecessary delays.

“If you are still running things manually in this age and time, I would say that you're wasting time because Bujeti can help you to organise your company's spending and expenses and approval workflows all in one platform.”

— Helen Esso, Accountant, Scrella